What I've Learned So Far

I have learned that in order to sustain any successful business, you need to subconsciously reel in customers by making sure they are satisfied each time they enter and exit out the door.

The 24 Hour Fitness Service Promise, which is a set rule for all employees states, "contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code".

On Sari Hardyal's "How to Manage Fitness Clubs" eHow article, it states "Treat club members the way you would like to be treated. Respect them, and build rapport throughout your club. This helps retain members and attract more."

Hardyal, Sari. "How to Manage Fitness Clubs | EHow.com." EHow | How to Videos, Articles & More - Discover the Expert in You. | EHow.com. Web. 27 Oct. 2011. <http://www.ehow.com/how_5663583_manage-fitness-clubs.html>.